Slipstream Custom is designed for bike shops, coaching and training businesses, event organizers, local teams and riding communities, and emerging cycling brands that want retail-grade custom products with a more personal development process.

We work on a range of custom projects, including team kits, shop apparel, training camp merchandise, event apparel, branded cycling products, and selected private label or emerging brand development projects.

Yes. These are among the most common types of projects we work on. We’re especially well suited for small to mid-sized businesses and communities that want custom products that feel closer to premium retail than generic teamwear.

Yes, on a selective basis. We support certain private label, small-run, and emerging brand projects where the concept, audience, and launch plan are clear.

A Bulk Order is a single consolidated order, usually placed and paid by one organizer, business, or team manager.A Team Store is an online ordering model where individual customers place their own orders during a defined ordering window.

A Bulk Order is usually best if one person or business is handling payment and distribution.A Team Store is usually better if you want members, customers, or participants to place their own orders directly online.

Yes. For many custom projects, especially Bulk Orders, we can arrange bulk delivery to one team leader, organizer, or business contact.

Yes. For selected projects, we can support product development, sampling, material direction, and launch planning for small cycling brands or branded capsule projects.

Yes. We can support your project with design development, artwork layout, and refinement based on your goals, branding, and product direction.

Most standard custom projects include up to two free revision rounds. Additional revisions may be charged depending on the scope of the changes.

Yes, where appropriate. We can provide physical test prints to help confirm print direction, colors, and detail execution.

Up to two test prints per design may be included. Additional test prints are charged at USD 30 each.

We will do our best to achieve a close match, but exact color matching cannot always be guaranteed across screens, fabrics, and sublimation processes.

Color can appear different depending on screen settings, device calibration, fabric type, and print process. Minor variation between digital artwork and finished product is normal and is not considered a defect.

Artwork is considered final once you approve it in writing. After final approval, no further free changes are included, and once production begins, no changes can be made.

Pricing is based on product type, quantity, materials, design complexity, delivery model, and overall project scope.

No. We do not publish our full tiered pricing structure online. In most cases, we share 1–4 piece reference pricing publicly, while project pricing is quoted based on the specific order structure.

Because different projects may use different sales structures, delivery models, and pricing strategies. Keeping full project pricing private also helps avoid confusion or internal pricing friction within Team Store programs.

Small-batch custom projects are supported, but minimums may vary by product category, product line, and project model.

No. MOQ is project-specific. The applicable minimum is confirmed in your quote and written order approval.

Color can appear different depending on screen settings, device calibration, fabric type, and print process. Minor variation between digital artwork and finished product is normal and is not considered a defect.

We provide size charts, fit guidance, and recommendations. Final size selection remains the customer’s responsibility.

Yes, for selected projects. Fit kits may be available to help reduce uncertainty around sizing and fit, especially for first-time group orders.

Fit kits are not free. A USD 300 deposit per fit kit is required before shipment. The deposit is refunded once the fit kit is returned on time and in acceptable condition.

If a fit kit is not returned, is missing pieces, or is returned with substantial damage, we reserve the right to invoice at MSRP for the missing or damaged items.

No. We provide fit guidance and optional fit kit support where available, but final size selection is the customer’s responsibility.

Custom products are made to order and cannot be returned or exchanged as regular stock products. However, we offer a one-time size replacement option within 30 days of delivery, allowing the customer to reorder the correct size at 50% of current MSRP for the same item.

Yes.For Bulk Orders, we require a 50% deposit to confirm the order and begin production planning.For Team Store projects, we require a USD 150 project setup deposit.

The Team Store setup deposit may be applied toward design fees, processing fees, shortfall charges for not meeting minimums, or other project startup costs confirmed in writing.

Any unused portion of the Team Store setup deposit is refunded to the original payment method after applicable charges are deducted.

This depends on the project structure. Team Store projects are generally charged according to the agreed ordering model and store timeline.

Yes. A team leader or organizer may set prices above or below Slipstream’s suggested retail pricing, subject to project approval.

Yes, if the project structure allows for it and it is agreed in writing. If profits or margins are returned, a 2% refund / transfer processing fee may be deducted.

If production has been completed and the final balance is not paid within 30 days of notice, we may hold shipment, cancel the order, retain any deposit already paid, and dispose of the goods at our discretion.

Our standard production timeline is typically 3 to 6 weeks.

The timeline begins only after all required project steps have been completed, including:

• final artwork approval,
• deposit or setup deposit payment,
• confirmed sizes and quantities,
• and receipt of all required project information.

Rush production may be available on selected projects, depending on product type, production capacity, and timing. Rush service is not guaranteed and may involve additional charges.

We can provide estimated timelines, but final timing depends on project scope, approval timing, and production availability.

Yes. Bulk delivery to one organizer, team leader, or business contact is available for many projects.

Depending on the project structure, delivery may be arranged as bulk delivery or another agreed format. Shipping structure is confirmed during project setup.

Unless otherwise agreed in writing, duties, import taxes, customs charges, and related fees are the customer’s responsibility.

No. Transit time is controlled by third-party carriers. We are not responsible for carrier delays, customs delays, or other transportation issues outside our control.

Custom orders may only be canceled before final artwork approval and before production begins, and only if Slipstream accepts the cancellation request.

If cancellation is accepted:

• within 48 hours of payment: USD 15 processing fee
• after 48 hours but within 5 days: 15% deduction
• after 5 days: deposits and setup deposits are non-refundable

No. Once artwork is approved in writing and the order moves into production, the order becomes non-cancelable and non-changeable.

Qualifying issues may include:

• clear manufacturing defects,
• significant deviation from approved artwork,
• or construction issues that materially affect normal use.

The following are not considered defects:

• wrong size selection,
• minor color variation,
• normal wear and tear,
• crash damage,
• improper washing or care,
• subjective dissatisfaction,
• or errors already approved in the final artwork.

Any issue must be reported in writing within 7 days of delivery, with clear photos or videos where applicable.

Yes. For qualifying crash-damaged items, we may offer a crash replacement within 2 years of delivery, allowing the customer to reorder the same item at 50% of current MSRP, subject to review, product availability, and production feasibility.

No, unless you give us explicit written permission. We do not publicly share your custom design, project, or imagery without authorization.

The customer is fully responsible for ensuring that all logos, artwork, text, and other submitted content are owned or properly authorized for use.