Custom Policy
Slipstream Cycling Apparel Custom Order Policy
Last Updated: March 18, 2026
This Custom Order Policy (“Policy”) applies to all custom cycling apparel and related custom product orders placed with Slipstream Cycling Apparel, operated by Axis Momentum Limited (“Slipstream,” “we,” “us,” or “our”).
Please read this Policy carefully before paying any deposit, project setup deposit, test print fee, or before giving written approval of any design proof.
By paying any related fees or by approving a design proof in writing, you acknowledge that you have read, understood, and agreed to this Policy in full.
1. Scope of Custom Services
Slipstream provides professional custom cycling apparel and related sportswear services, including but not limited to:
1. Cycling jerseys
2. Bib shorts / bib tights
3. Jackets, vests, and other functional outerwear
4. Base layers & Running singlets
5. Team Store programs
Other custom products confirmed in writing by both parties
To ensure final product quality, performance, and delivery stability, we reserve the right to make reasonable adjustments or substitutions to fabrics, trims, chamois, technical construction details, or supply solutions, provided that such changes do not materially alter the overall function or approved design intent of the product.
2. Custom Order Process
Our standard custom order process generally includes:
1. Project inquiry submission (product types, quantity, delivery model, timing, etc.)
2. Design communication and revisions
3. Test print / style confirmation, if applicable
4. Final artwork approval
5. Quote and program confirmation
6. Order placement (Bulk Order or Team Store)
7. Production scheduling
8. Shipment and delivery
Important:
Final artwork approval is a critical milestone. Once artwork has been finally approved and the order has entered production, the order becomes non-cancelable and non-changeable.
3. Pricing and Payment
3.1 Quotes
- All quotes are based on a combination of product type, quantity, design complexity, materials, delivery model, and project requirements.
- Unless otherwise agreed in writing, all quotes are valid for 30 days.
- We reserve the right to adjust pricing due to changes in raw materials, freight, exchange rates, or project scope. Any such adjustment will be confirmed in writing before production begins.
3.2 Bulk Order Payment Terms
For projects placed and paid as one consolidated order:
- Deposit: 50% of the total order amount
- Balance: 50% of the total order amount, due before shipment.
- Once the deposit is received, the order is considered confirmed and may enter production planning and scheduling.
3.3 Team Store Project Setup Deposit
For Team Store projects where individual members place separate orders online:
- Project Setup Deposit: USD 150
This project setup deposit may be applied toward:
- Design fees
- Processing / handling fees
- Shortfall charges related to not meeting minimum order requirements
- Other approved project startup costs confirmed in writing
After such charges are deducted, any remaining balance will be refunded to the original payment method.
Please note:
The Team Store project setup deposit is different from a Bulk Order production deposit.
The Team Store setup deposit is intended to cover project startup, design, and administrative costs.
The Bulk Order deposit is intended to confirm the order and release it into production.
3.4 Team Store Pricing and Margin Adjustments
For Team Store projects:
- The team leader or project organizer may set the selling price above or below Slipstream’s suggested retail price.
- If a returnable margin or profit balance is generated, Slipstream may return such amount to the team leader or organizer as agreed in writing.
- Slipstream reserves the right to deduct a 2% refund / transfer processing fee from any returned margin or profit distribution.
3.5 Failure to Pay Final Balance
If production has been completed and the customer fails to pay the final balance within 30 days after notice of production completion, we reserve the right to:
Hold shipment
Cancel the order
Retain any deposit or project setup deposit already paid
Dispose of the goods at our discretion
Pursue recovery of any additional losses or costs as permitted by law
4. Design, Revisions, and Test Prints
4.1 Artwork Approval
We will provide digital design proofs for customer review and approval.
Once the customer provides written approval, including but not limited to email approval, signed approval, or other traceable written confirmation:
- The artwork will be treated as final
- No further free revisions will be provided
- Any additional revisions, if accepted, may result in added charges and timeline changes
- No revisions will be accepted once production has started
4.2 Revisions
- Standard custom projects include up to two (2) free design revision rounds
- Additional revisions may be charged based on the amount of work involved
4.3 Test Prints
Where applicable, a physical test print may be provided during the design process to help confirm print result, color direction, and detail execution.
- Up to two (2) free test prints per design may be included
- Additional test prints will be charged at USD 30 each
Test prints are intended to assist with design and print confirmation only. They do not constitute final bulk production quality approval or a complete finished garment sample.
4.4 Customer Responsibility
The customer is solely responsible for reviewing and confirming all final design details, including but not limited to:
- Spelling and grammar
- Logo use and authorization
- Color selection
- Artwork placement
- Sizing and quantity
- Sponsor names, marks, and other text content
Slipstream is not responsible for errors contained in any artwork that has already been approved by the customer.
4.5 Color Variation
Because of differences in display devices, screen settings, fabric ink absorption, and sublimation printing processes, minor color variation between screen images and finished products is normal and does not constitute a defect or quality issue.
5. Sizing, Fit, and Fit Kits
5.1 Sizing and Fit
- We will provide size charts, fit guidance, and reasonable recommendations
- Final size selection remains the customer’s responsibility
- Because custom products are made to order, returns or standard exchanges due to sizing issues are not accepted
5.2 Sales / Fit Kits
To help reduce sizing and fit expectation issues on first-time projects, Slipstream may offer fit kits on selected projects.
Fit kit terms are as follows:
- A USD 300 deposit per fit kit is required before shipment
- The deposit will be refunded once the fit kit is returned on time and in acceptable condition, with no missing items and no significant damage or staining
- If a fit kit is not returned, is lost, or is returned with substantial damage, Slipstream reserves the right to invoice the customer at MSRP (Manufacturer’s Suggested Retail Price)
- Fit kit availability, loan period, shipping arrangement, and project eligibility are determined by Slipstream on a project-by-project basis
6. Minimum Order Quantities (MOQ)
- Small-batch custom projects are supported
- Different product categories, product lines, and order models may have different minimum order requirements
- Certain products or specialized construction methods may require a higher minimum
- If an order does not meet the applicable MOQ, Slipstream may:
* Adjust pricing
* Apply a shortfall fee or processing fee
* Decline the order
Please note:
The applicable MOQ for any project will be based on the specific quote and written order confirmation.
7. Production Timeline
Our standard production window is generally:
Approximately 3 to 6 weeks
Production timing begins only after all of the following have been completed:
- Final artwork approval
- Deposit / project setup deposit has been paid
- Sizes and quantities have been confirmed
- All required project information has been received
Production timing is an estimate only and may be affected by:
- Seasonal order volume
- Material or trim supply fluctuations
- Freight and customs conditions
- Extreme weather, natural disasters, or other circumstances outside our control
Unless otherwise expressly agreed in writing, Slipstream is not liable for delays caused by factors outside our reasonable control.
8. Shipping and Delivery
8.1 Shipment Release
- Bulk Orders: shipment will be arranged only after the final balance has been paid in full
- Team Store Orders: shipment will be arranged after project settlement and production are complete, in accordance with the agreed order structure
8.2 Delivery Methods
Depending on the project, Slipstream may arrange:
- Bulk shipment to the team leader or project organizer
- Other delivery arrangements confirmed in writing by both parties
8.3 Shipping, Duties, and Taxes
- Transit times are determined by third-party carriers
- For international shipments, unless otherwise agreed in writing, the customer is responsible for duties, import taxes, customs charges, and related fees
- Slipstream is not responsible for shipping delays, customs issues, third-party transit damage, or other transportation risks outside our control, although we may assist in communication where reasonably possible
9. Cancellations, Changes, and Refunds
9.1 General Rule
All custom orders are made-to-order projects.
Accordingly, once final artwork has been approved in writing, or once production has started, the order becomes non-cancelable, non-refundable, and non-changeable.
9.2 Limited Cancellation Window Before Final Artwork Approval
A customer may request cancellation only if:
- Final artwork has not yet been approved, and
- The order has not entered production
Any cancellation request is subject to Slipstream’s review and approval, and the following rules apply:
- Cancelled within 48 hours of payment: USD 15 processing fee
- Cancelled after 48 hours but within 5 days of payment: 15% deduction from amounts paid
- Cancelled more than 5 days after payment: any deposit or project setup deposit paid will be non-refundable
9.3 Nature of Deposits
- Deposits and project setup deposits are used to reserve production capacity, design resources, administrative handling, and project scheduling
- Except where expressly stated in this Policy, such payments are generally non-refundable
10. After-Sales Support, Quality Issues, and Replacement Programs
10.1 Inspection and Claim Deadline
The customer must inspect the goods within 7 days after receipt and submit any claims in writing, with clear supporting photos or videos when applicable.
If no issue is reported within that time, the goods will be considered accepted.
10.2 Qualifying Quality Issues
At Slipstream’s sole review and confirmation, the following may qualify as quality issues:
- Clear manufacturing defects
- Material deviation from the final approved artwork
- Construction issues that materially affect normal use
10.3 Non-Qualifying Issues
The following are not considered quality issues, including but not limited to:
- Incorrect size selection
- Minor color variation
- Normal wear and tear
- Crash damage
- Improper washing or care (including use of fabric softener or improper drying)
- Subjective dissatisfaction
- Spelling, placement, or content errors already approved by the customer
10.4 Remedies
If Slipstream confirms a qualifying quality issue, we may, at our discretion, provide one or more of the following remedies:
- Replacement
- Repair
- Remake
- Another reasonable solution appropriate to the situation
10.5 Size Replacement Program
Even for custom orders, Slipstream may offer a one-time size replacement option:
- Valid within 30 days after delivery
- The customer may reorder the correct size at 50% of the current MSRP for the same item
- This is a courtesy reorder program only and does not constitute a return or free exchange
10.6 Crash Replacement Program
For products damaged in a crash, the customer may, within 2 years from delivery, reorder the same item at 50% of the current MSRP, subject to:
- Photo review and approval by Slipstream
- Continued product availability
- Production feasibility
- Capacity at the time of request
Eligibility is determined solely by Slipstream.
11. Intellectual Property and Customer Responsibility
11.1 Customer Warranty
The customer represents and warrants that all logos, artwork, text, images, and other design content submitted to Slipstream are either:
- owned by the customer, or
- properly licensed or authorized for use
11.2 Indemnification
If any claim, dispute, complaint, loss, liability, or legal action arises out of the customer’s submitted design content, including infringement or unauthorized use of third-party rights, the customer agrees to assume full responsibility and to indemnify Slipstream for all resulting losses, costs, damages, and reasonable legal fees.
12. Use of Custom Projects as Portfolio or Marketing Material
Unless expressly authorized in writing by the customer, Slipstream will not publicly display, market, or publish the customer’s custom design as a case study or promotional example.
If the customer grants written permission, Slipstream may use the approved materials only within the authorized scope.
13. Force Majeure
Slipstream is not liable for any delay, suspension, or failure to perform caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Epidemics or pandemics
- War
- Government action or policy changes
- Supply chain disruption
- Large-scale shipping or logistics interruption
In such cases, we will make reasonable efforts to communicate with the customer and seek a practical solution.
14. Governing Law and Dispute Resolution
This Policy shall be governed by the laws of the Hong Kong Special Administrative Region.
Any dispute arising out of or relating to this Policy or any related order shall first be addressed through good-faith negotiation. If such dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
15. Contact Information
Slipstream Cycling Apparel
Axis Momentum Limited
Email: info@slipstreamcycling.cc