We want you to be confident about the fit of your Slipstream products. If something isn’t quite right, we’re happy to help with a return or exchange.
Please contact us at service@slipstreamcycling.cc before sending anything back. Return instructions and the appropriate return address will be provided based on your location.
Custom and made-to-order products are not covered by this policy and are subject to our separate Custom Order Policy.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- You must contact us within 14 days of receiving your order.
- Items must be unworn, unused, unwashed and unaltered.
- Indoor try-on for sizing and fit is completely fine. Items that have been ridden in or otherwise used are not eligible for return or exchange.
- All original tags must remain attached.
- Items must be free from stains, sweat, odors, deodorant, perfume, makeup, detergent or any other signs of wear or use.
- Items must not have been washed, modified, repaired or otherwise altered.
- Where possible, items should be returned in their original packaging and packed securely for transit.
- For hygiene reasons, socks and other personal-wear items cannot be returned or exchanged once worn or tried on.
- Proof of purchase or your original order number may be required.
All returns and exchanges must be approved by Slipstream before being sent back.
Returned items will be inspected upon arrival. Slipstream reserves the right to decline a return or exchange if the item does not meet the conditions above.
Refunds
Once your returned item has been received and inspected, we will notify you of the return status.
If approved, your refund will be issued to your original payment method based on the amount actually paid for the returned item.
Please note:
- Original shipping charges are non-refundable.
- Import duties, taxes, customs charges and other third-party fees are generally non-refundable.
- Refunds are based on the actual purchase price paid after any discounts or promotions.
United States
For approved returns from customers in the United States, Slipstream will provide a prepaid return shipping label.
Outside the United States
Customers outside the United States are responsible for the cost of returning the item to our designated return address in China.
Please contact us at service@slipstreamcycling.cc before shipping your return. We will provide the correct return address and instructions based on your location.
We recommend using a tracked shipping service for international returns.
Once a refund has been issued, please allow additional time for your bank, card issuer or payment provider to process the transaction.
Exchanges
We are happy to assist with exchanges for a different size or color, subject to availability.
All exchanges must be approved by Slipstream before the item is returned.
United States
For approved exchanges within the United States:
- Slipstream will provide a prepaid return shipping label for the original item.
- The customer is responsible for the shipping cost of the replacement item.
- Replacement shipping starts from US$20 and may vary depending on the destination, parcel size and shipping method.
Outside the United States
For approved exchanges outside the United States:
- The customer is responsible for shipping the original item back to our designated return address in China.
- Once the returned item has been received, inspected and approved, Slipstream will cover one replacement shipment to the customer.
Please contact us before sending anything back. We will provide the appropriate return address and instructions based on your location.
Exchanges are subject to stock availability. If the requested size or color is unavailable, we can help you select another available option or arrange a refund.
If you would like to exchange your item for a completely different product, we may process this as a return and a new order instead.
Shipping arrangements above apply to standard returns and exchanges. Incorrect, damaged or defective items will be handled separately.
Contact Us
If you have any questions about a return, exchange or refund, please contact us at:
Please include your order number and a brief description of your request so we can assist you more efficiently.